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Emergency Departments

Emergency departments assess and treat patients with serious injuries or illnesses.

Generally, you should only visit the Emergency Department or call 999 for life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped

If an ambulance is needed, call 999, the emergency phone number in the UK.

If your condition is not serious or you are unsure, please visit www.healthhelpnow-nhs.net to find alternative services, contact your GP or NHS 111.

For full details on your urgent care options in east Kent, please take a look at our guide to urgent care.

Call 111 when it's less urgent than 999

Emergency Department estimated waiting times

We provide care to the most critical cases first - so if your condition is not serious you could be waiting much longer. If you would like to find alternative services, please visit Health Help Now, or contact your GP / NHS 111 if you are unsure.

For full details on your urgent care options in east Kent, please take a look at our guide to urgent care.

Patients in Emergency Dept
or Minor Injuries
Estimated wait time
for Minor Injuries
William Harvey Emergency Dept
Kent & Canterbury Minor Injuries
Buckland Minor Injuries
QEQM Emergency Dept

What do these times mean?
Produced by: EKBI

What do these times mean?

The time shown indicates the estimated maximum time patients will wait to be seen by a decision-making clinician after being assessed as a minor patient.


The waiting times are approximate and for information purposes only. Please note this is only the time to be seen and NOT how long your are likely to remain in the emergency department.

We cannot guarantee the times displayed will be the same as the length of time you will wait, although we will always aim to see you as quickly as we can.

Please remember, we provide care to the most critical cases first.

Services at our hospitals

Please note: There are no Emergency Department services at Buckland Hospital, Kent & Canterbury Hospital or the Royal Victoria Hospital.

Buckland Hospital has a Minor Injuries Unit only

Kent & Canterbury has a Minor Injuries Unit and minor illnesses service

William Harvey Hospital has full Emergency Department services (Major and Minor illnesses)

Queen Elizabeth The Queen Mother Hospital has full Emergency Department services (Major and Minor illnesses)

Royal Victoria Hospital has a Minor Injuries Unit only (services provided by the Kent Community Health Trust)


Please use the tabs below to view further details about these services:

Emergency Departments - Ashford and Margate

Full Emergency Department services are provided at William Harvey Hospital, Ashford, and Queen Elizabeth The Queen Mother Hospital, Margate, 24 hours a day, 365 days a year.


Urgent Care Centre - Canterbury

We have an Urgent Care Centre at Kent and Canterbury Hospital

From 19 June 2017, this Centre will temporarily stop treating adult patients with acute medical illness (e.g. heart attack or stroke). 

The Centre will be open for a minor injuries service (for injuries such as fractures and sprains) and minor illnesses for all age groups. The Urgent Care Centre is open 24 hours a day, 365 days a year.

Find out more about our Urgent Care Centre

Minor Injuries Units (MIU) - Canterbury and Dover

We provide a Minor Injuries Unit at Kent and Canterbury Hospital (24 hours) and at Buckland Hospital, Dover (times below).

There are also Minor Injury Units provided by other Trusts at hospitals and medical centres in Deal, Faversham, Folkestone and Whitstable.

Buckland and Kent & Canterbury Minor Injuries Units

These are Nurse Led Units run by Emergency Nurse Practitioners. 

We can treat:

  • Children over one year old with a minor injury
  • Sprains and strains
  • Broken bones
  • Wounds
  • Wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and anima bites
  • Minor eye injuries
  • Injuries to the back, shoulder and chest
 

We can't treat:

  • Children under one year old
  • Children with major illness
  • Chest pain
  • Breathing difficulties
  • Major injuries
  • Problems usually dealt with by a GP
  • Stomach pains
  • Gynaecological problems
  • Pregnancy problems
  • Allergic reactions
  • Overdoses
  • Alchohol related problems
  • Mental health problems
  • Conditions likely to require hospital admission
 

Opening times 

Buckland

  • 8am - 8pm - everyday (including Bank Holidays)

Kent & Canterbury

  • Open 24hours

Emergency treatment for children

Children needing emergency treatment can be treated at the A&E departments at William Harvey Hospital, Ashford, and Queen Elizabeth The Queen Mother Hospital, Margate. 

Children in the Canterbury area with minor injuries (e.g. suspected broken arm) can be treated at the Emergency Care Centre at Kent and Canterbury Hospital

The Kent and Canterbury Hospital can see children requiring emergency care between 9:00am and 4:00pm Monday to Friday. Outside these hours and at weekends children should be taken to A&E departments at William Harvey Hospital, Ashford, or Queen Elizabeth The Queen Mother Hospital, Margate.

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