The NHS has launched an innovative new service to help people in Kent and Medway to understand where they should go for treatment, especially when they need healthcare in a hurry or late at night or weekends.
The Health Help Now web app can be found online at www.healthhelpnow-nhs.net and is free to everyone who lives and works in Kent and Medway. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It is thought to be the most detailed and sophisticated local NHS web-app in the country.
Health Help Now has been developed with input from local GPs, hospital doctors, paramedics and other health professionals. After clicking on age, symptoms and location, people are presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.