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Your outpatient consultation


Please check

You have been given an appointment for an outpatient clinic, please check:

  • Date
  • Time
  • Which hospital to attend. 

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Which hospital

Remember to check which hospital you are due at before setting out.

Buckland Hospital, Dover


Estuary View Medical Centre

 

Kent and Canterbury Hospital, Canterbury

Queen Elizabeth The Queen Mother Hospital, Margate

Royal Victoria Hospital, Folkestone

William Harvey Hospital, Ashford

Your appointment letter will always tell you at which hospital your appointment will take place. If you are in any doubt please telephone the numbers on your appointment letter.  

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Clinics held at each site

View a full list of our outpatient departments and clinics.

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How long will I be at the Hospital?

Allow at least 2 hours for your appointment, most appointment take far less time that this but you might need to have an x-ray or other tests and we will try to arrange these for the same day so you may have to wait a bit longer.

We try to aim to see you within 30 minutes of your appointment time but some times the clinics are delayed. There is usually a good reason for the delay, but clinic staff should always tell you the length of delay and why there is a delay. Arriving early for your appointment does not mean we will see you earlier.

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Refreshments - places to eat

Please look at your appointment letter before having any refreshments.  You might have instructions not to eat or drink anything before your appointment.

Shops and restaurants can be found at:

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What to do if you cannot attend the appointment

If you need to change or cancel your appointment, please contact the number on your appointment letter as soon as possible so your appointment can be allocated to another patient. 

All patients will be re-appointed in line with the Trust’s Patient Access Policy.

If your appointment was booked via Choose and Book then you must contact Choose and Book  to rearrange it either via the Choose and Book website or 0345 6088888.       

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Change of personal details

Holding the correct information for our patient’s is vitally important.  If any of your personal details change (name, address, phone numbers – mobile or landline, GP, next of kin) please ensure you advise us when you next visit the hospital.

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Improving your experience

If you require any assistance to attend your outpatient appointment further information can be found at 

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What to bring to the appointment

  • Your appointment letter or card
  • Details of any medications you are currently taking (packet, repeat list)
  • Always take note of any special instruction which will be on your original letter.

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On arrival

On your appointment letter you will be advised where within the hospital you need to report. Our hospitals cover a large area and the Outpatient clinics take place at various locations within the hospital.  To help you ensure you use the correct entrance to the hospital please refer to the Outpatient Hospital map:

It is important that you report to the Outpatient Receptionist Desk who will advise the clinic that you are here.

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Who will you see?

The receptionist

Our reception staff will check your demographic / personal details which we have on our Patient Administration System (PAS) are correct. It is important that the information is kept up to date.

The clinic nurse

Our nursing staff are allocated to look after the clinics and they are there to assist in getting observations and specific tests performed that the doctor may request prior to you seeing them. They will also chaperone you during any examination and assist with any procedures that may be performed during the consultation. To assist you identifying members of staff; the departments have a pictorial wall board.

The Health Care professional

When your GP requests for you to be seen by a Hospital doctor we will put you under the care of a specific consultant. Our consultants aim to see as many patients personally that they can, but it may not always be possible for you to be seen by them on every visit. If not you will be seen by one of the medical team or clinical nurse specialists that assist the consultant.

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What to expect from the consultation

The Health Care Professional who is seeing you will want to know:

  • What signs and symptoms you are experiencing i.e. pain swelling etc
  • How long they have been there
  • The history of the condition when it occurs, where it occurs, frequency it occurs
  • Any previous medical conditions
  • What medications you are receiving
  • Your family history

The nursing staff may perform some observations prior to seeing the doctor like having your height or weight checked. Some clinics require more specific tests to be performed but you will have been given information about the preparation for this in your letter.

During the consultation the nursing staff are there to chaperone and assist with any examination or procedure that might need to be performed. We aim for all our patients to be treated with dignity and respect.

You will be asked whether you smoke or not at your appointment.  This is because we want the best for your health.  If you smoke, then stopping is the best thing you can do to improve your health.  If you need treatment such as an operation in hospital, then stopping smoking will speed up your recovery.  Smoking also increases the risk of developing complications, such as a chest infection and can delay wound healing. If you would like help to stop, please ask your doctor, nurse or therapist to refer you to the local NHS stop smoking service.   

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Consenting to treatment

We want to make sure that you fully understand your condition and the treatment choices available to you. Before you receive any treatment your doctor or nurse can help you:

  • understand what the treatment is and how long you need to use it
  • understand the benefits of the treatment
  • manage any side effects
  • talk about your worries about your treatment or medicines.

If you decide not to have a treatment or take a medicine, tell your doctor or nurse. They can support you and explain how this could affect you.

Treatment will not be carried out without your consent unless it is an emergency and you are unconscious.

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Further Tests

The medical staff may request that you have further investigations performed. Some tests we can perform on the day, but others may require a request going to another department. That department will then send an appointment out for the investigation along with specific details around preparation for the tests if this is required.

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Safety information

  • Smoking is not permitted in any buildings or grounds owned by EKHUFT

  • If you hear a fire alarm, please follow the instructions of the staff. Green signs show the way to fire exits

  • Mobile phones can interfere with sensitive equipment in some areas of the hospital – please look out for the signs. Please also be considerate and switch them off or on silent while you are in the clinics and wards. Please do not use camera phones in the hospital

  • Aggression - we have a zero tolerance policy. This means that violence and aggression is not acceptable to patients, visitors or staff. Our staff should care for you without the fear of abuse or insult.

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Prescriptions

At your outpatient appointment you may be given a prescription. Most prescriptions can be taken to a community pharmacy for dispensing while some drugs can only be supplied by the hospital pharmacy. You will be told at the outpatient clinic where the prescription can be dispensed.

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Information leaflets

We as a Trust write information leaflets on a wide range of subjects these are available in our outpatient clinics for you to take away with you following your consultation.     

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Students Medical and Nurses

East Kent Hospitals University NHS Foundation NHS Trust is a teaching Hospital that helps to train medical students who will soon become doctors.  Patients have an excellent opportunity to help with their learning, both in the inpatient and outpatient areas.

These may be present during your consultation but you can request that you have a private consultation.

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What happens following the consultation

This is dependant on whether you are going to have an operation or other procedure performed in another department. If this is the case we will forward the request to the relevant department for them to organise to see you.

If you are having a further review in Outpatients we will book your appointment before you leave the department.

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Who to contact

If your requests is for Clinical information relating to your outpatient appointment then you need to contact the Department Managers on each site:

Buckland Hospital at Dover

  • Tel: 01304 201624, extension 721-2511

Kent and Canterbury Hospital at Canterbury

  • Tel: 01227 766877, extension 722-8664

Queen Elizabeth The Queen Mother Hospital at Margate

  • Tel: 01843 225544, extension 725-4258

Royal Victoria Hospital at Folkestone

  • Tel: 01303 854443, extension 724-4493

William Harvey Hospital at Ashford

  • Tel: 01233 633331, extension 723-6293

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Information about you

When you are a patient, we ask you for information so that you can receive appropriate care and treatment. We take the confidentiality of your information extremely seriously. More information is available in the ‘You and your personal information’ leaflet.

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Feedback

We trust that you have found the information regarding outpatients useful.  If there was a question or topic that you don’t feel that we have covered please let us know and we will endeavour to address this.

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