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Accessible Information Standard

The Accessible Information Standard (AIS) is a legal requirement of the Equality Act 2010 and applies to all health and social care organisations.

The standard requires us to identify, record and meet the needs of patients with extra communication needs.

For example you might need more help because you are deaf, blind, have memory problems or have dementia, a learning disability, brain injury or a stroke.

These are the five things we must do:

  1. Ask you if you have any information or communication needs, and find out how to meet them
  2. Record those needs in your care plan or patient record
  3. Highlight your file, so it is clear that you have additional needs, and clearly explain to you how we will help you
  4. Share information about your needs with other NHS and adult social care providers, once you have agreed that we can do this
  5. Make sure that you get information in an accessible way and communication support if you need it. 

We already provide interpreters if you need them and information in different languages and formats. Just speak to a member of staff if you need help.

For more information about the Accessible Information Standard visit the NHS England website.

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