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You said, we did

Please take a look at some of the feedback we have received from our Friends and Family Test and actions we are taking. We will be adding more here soon, so please pop back and take a look.


 YOU SAID  WE DID
 ENT and Ophthalmology appointments running late

Unfortunately due to the ENT and Ophthalmology clinics being emergency clinics you are given a time but this is only a guide, high priority patients will be seen first – a notice is displayed on reception

 It would be helpful if staff would look directly at hard of hearing patients when talking to them

 

 All staff have been reminded of the necessity to be aware of each individual patients needs
 Friendly and caring staff

 

 We will continue to provide a high standard of care in a friendly manner


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