Welcome
East Kent Hospitals NHS Trust is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.
Before you access the InterpretersLive! Service, please decide which device you wish to use;
Service Availability
The InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact Sign Solutions on 0843 178 0773 to pre-book an Interpreter who can be online within 30 minutes.
Minimum Requirements
This service is accessible via a Windows supported devices and Apple Mac. The service is compatible with the following browsers;
- Google Chrome version 46 and later
- Firefox version 45 and later
- Opera version 39 and later.
If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide; troubleshooting video transcript is also available by clicking here
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch our download guide; video transcript available click here
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here
Privacy
Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.
