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24.03.20 UPDATED NOTICE
Due to government advice surrounding Coronavirus and social distancing, regrettably we are no longer able to provide a walk in PALS service.
We still want to help you with you queries or concerns. Please contact the PALS team on 01227 783145 or email us at firstname.lastname@example.org and we will help you as quickly as possible.
We apologise for any inconvenience and thank you for your cooperation.
The PALS team
We are committed to improving services by listening to patients, their families and carers.
Our aim is to offer a compassionate and efficient service to all our patients and visitors and if we have let you down, we are truly sorry.
Please let us know what has gone right, wrong or is a concern so that we might try to put it right or to explain what happened and why. You have our absolute assurance that we will not penalise you (or the patient) in any way or treat you differently as a result of a complaint being made. Feedback helps us to improve our services leading to positive experiences for our patients and their relatives or carers.
You are welcome to come to one of our offices in person, they are usually manned from 9:00am to 4:00pm, Monday to Friday, or telephone us at any time. We have a messaging service available and we will call you back within 48 hours.
Unfortunately we are not available at the weekend, however a 24hr messaging service is in operation and a member of staff will call you back on Monday (unless a Bank Holiday).