Our commitment to you when something may have gone wrong

Our commitment to you when something may have gone wrong

Clinical Quality and Patient Safety

We have a legal duty to be open and honest with patients, their families, and carers when something may have gone wrong and that appears to have caused or could lead to significant harm. This is called the Duty of Candour. 
 
This leaflet explains what you can expect from the process. We hope it will help you to better understand what will happen, what it means, and your role in the investigation.

February 2022