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Audiology team - Codruta Newmann and Tina Beckham

Surgeon receives certificate of excellence from patients’ healthcare review website

East Kent Hospitals Consultant Surgeon and Otologist, Ms Codruta Neumann has been awarded a Certificate of Excellence from the popular healthcare review website iWantGreatCare.

iWantGreatCare shares over five million reviews and has awarded Certificates of Excellence 2018 to those clinicians who are most highly and consistently recommended by their patients.

Codruta said: "iWantGreatCare is a unique way of understanding what patients really think about the treatment and care they receive.

“It gives all clinicians and healthcare providers the chance to listen to what patients are telling them and see how they can continue to improve. I love getting feedback from patients and really appreciate the fact that iWantGreatCare gives all my patients the opportunity to feedback anonymously.”

One patient said: “Ms Neumann is an exceptional surgeon. Her diagnosis is very good and she is able to articulate the diagnosis in layman terms for the benefit of patients. She is approachable and responds well to patient queries.”

Another patient said: “Ms Neumann really took the time to understand our situation. She didn't just fob us off but took time to listen and suggest different options. She talks to our son and makes him feel comfortable in her care.”

iWantGreatCare was founded eight years ago by Dr Neil Bacon, an Oxford and Harvard trained nephrologist. He commented: "Thank you to the thousands of patients across the UK who review their care each day. By highlighting excellent care and suggesting ways to improve services for the next patient, you are improving healthcare for all.”

Picture: Ms Codruta Newmann and Tina Beckham, Head Audiologist

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