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Do I need a hearing test?

Are any of these situations familiar?

  • Do other people seem to mumble rather than speak clearly to you?
  • Do people often have to repeat things for you before you understand what they say?
  • Do you have difficulty understanding what is being said in noisy places, such as pubs or restaurants, even though other people manage to have conversations?
  • When you are talking to people in a group, is it hard to keep up with the conversation?
  • Do you find it tiring to listen to conversations because you have to concentrate hard?
  • Do other people think your television or music is too loud but you cannot hear it properly if they turn it down?
  • Do you often have difficulty hearing on the telephone?

If you experience any of these situations, you may have hearing loss. What happens now? Below is a guide as to how your patient journey may develop from here:

Audiology hearing loss patient journey
Audiology hearing loss patient journey
  • GP - If you have concerns over your hearing you should consult your GP who will send a referral to the Audiology department.  Depending on your symptoms and family history the GP may refer you straight to see an Ear Nose & Throat (ENT) Consultant. 
  • AUDIOLOGY – Providing your ears are clear of wax and there are no other symptoms your hearing will be assessed by an audiologist.
  • ENT – If your GP refers you straight to ENT, once you have been assessed the consultant may then refer you to Audiology or for a hearing assessment. 
  • HEARING ASSESSMENT – Your hearing will be tested by an audiologist who will then discuss the results with you and your suitability for hearing aids or further hearing therapy.  You may have an impression taken of you ear(s) if it is necessary at this stage.  If your hearing assessment highlights the need to see an ENT consultant if you have not already done so, the audiologist will refer you to see a consultant.  See our Testing and Diagnosis page for more information.
  • FITTING APPOINTMENT – This will involve the audiologist taking measurements from your ears in order to set your hearing aid up specifically for your hearing loss.  You will be given information on how to use your hearing aid, clean it and where to obtain batteries and services from.  This appointment will last between 45 – 60minutes.
  • FACE TO FACE / TELEPHONE FOLLOW-UP APPOINTMENT – Approximately 12 weeks after your fitting appointment the Audiology department will carry out a follow-up appointment.  This is usually carried out over the telephone but in some cases we will arrange a face to face appointment.  The follow-up appointment aims to highlight any concerns or issues you are having with your hearing aids and give you further advice on using your hearing aid.
  • 2 YEAR REASSESSMENT – The Audiology department will invite you back in 2 years time to have your hearing checked again.  This is to check that your hearing aids are still suitable and allow us to do any fine tuning or upgrades if necessary.  If you do not have your hearing reassessed within 2 years then we will need a re-referral from your GP.
  • DROP IN OR POSTAL REPAIR SERVICE – This service is available if your hearing aids are not working or you require more batteries or re-tubing of your ear moulds.  For more information see Hearing Aid Repairs and Batteries.

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