Hearing aid services, repairs and batteries

The hearing aids that we issue are provided to you on loan from the National Health Service. We advise that you treat the aid/s with care any loss or damage to the aids maybe liable to a charge in future. 

In order to receive batteries free of charge you must have your brown hearing aid and battery book with you. You can send your brown book to one of the sites listed below with a stamped addressed envelope (SAE) and we can send you a supply. 

Ashford Area

  • The Information Desk, William Harvey Hospital
  • Vicarage Lane Clinic, Vicarage Lane
  • East Cross Clinic, Tenterden
  • Doctor’s surgery, Charing

Canterbury Area

  • Audiology Department, Kent and Canterbury Hospital
  • Canterbury Health Centre
  • Aylesham Health Centre, Boulevard Courrieres, Aylesham

Dover/Deal Area

  • Outpatient Registration, Buckland Hospital, Dover
  • Victoria Hospital, London Road, Deal
  • Riverside Centre, Maison Dieu Gardens

Folkestone Area

  • Area A, Outpatients, Royal Victoria Hospital
  • Baker Road Clinic, Baker Road, Cheriton
  • Sun Lane Clinic, Sun Lane, Hythe
  • New Romney Clinic, Station Road, New Romney

Faversham/ Herne Bay & Whitstable Area

  • Whitstable and Tankerton Hospital
  • Whitstable Health Centre
  • Faversham Health Centre
  • Queen Victoria Memorial Hospital, Herne Bay
  • Park Surgery, Herne Bay
  • St Anne’s Surgery, Herne Bay

Thanet Area

  • Newington Road Clinic
  • Queen Elizabeth the Queen Mother Hospital
  • Broadstairs Health Centre

Alternatively there are a number of services in and around the Kent area provided by Hi Kent where you can service your hearing aid and collect batteries.

How to look after your hearing aids

After each day of wearing your hearing aid we recommend that you wipe the ear mould over with a clean damp cloth and then place the hearing aid securely in the box provided over night.

If the ear mould appears to have a lot of wax in the tubing use a pin or the cleaning wire issued to remove any wax which is blocking the tube.

If you have a custom made ear mould like this:

Custom made ear moulds

We recommend that you wash this once a week. To do this you need to separate the ear mould from the hearing aid by gently pulling the soft tubing off the hooked part of the hearing aid. You do not need to remove the tubing from the ear mould. 

Wash the ear mould in lukewarm light soapy water and rinse well. Try to shake out or blow most of the moisture out of the tubing and then leave the ear mould in a warm place to dry over night. In the morning reattach the ear mould to the hearing aid hook, ensuring the curve of the ear mould follows the curve of the hearing aid.

If you wear two hearing aids it might be advisable to do each one on a different day so as not to mix up the ear moulds and the hearing aids.


If you have a life tube ear mould, these need to be changed every 6 months. You will need to come in to one of the hospital repair clinics or write/phone us and ask for some replacement tubing to be sent to you.

If you wear a custom made ear mould the tubing should be changed every 3 – 4 months. This can be done at our repair clinic at Kent & Canterbury Hospital or by going to a Hi Kentclinic.