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Troubleshooting your hearing aid

What if my hearing aid is whistling whilst in my ear?

  • Check that the ear mould is inserted correctly in your ear, if it is no in place correctly, the hearing aid may whistle.
  • Check the fitting of the ear mould. It should be a snug fit in your ear. If too loose, you may need a new one. Contact Kent & Canterbury to arrange an appointment to have an impression taken. For this appointment, your ears must be completely free from wax.
  • Check the tubing. If it is hard and discoloured, it can move around easily or crack easily, causing the hearing aid to whistle. We recommend you have your tubing replaced at least every 4 months. For this to be done, please follow our Repairs procedure or attend a HiKent clinic.
  • Have your ears checked for wax via your GP. Wax blocking your ear can cause the hearing aid to whistle. 

What if my hearing aid stops working?

Follow the steps below if your hearing aid stops working:

Hearing aids with ear moulds

For hearing aids with ear moulds: 

Separate the hearing instrument from the mould. If there is no whistling, try a new battery. If it still doesn’t whistle, contact Kent & Canterbury or see our Repairs page. 

If the hearing aid starts to whistle when separated from the mould, the ear mould or tubing may be blocked, or the tubing may need replacing. If it is blocked, wash the ear mould (separated from the hearing instrument) in soapy water and rinse well. Allow the ear mould and tubing to dry fully before reconnecting it to the hearing instrument. 

If the tubing needs replacing, please follow our Repairs procedure or take it along to a HiKent clinic for a retube.

For hearing aids with LifeTips: 

Hearing aids with LifeTips

Unscrew the LifeTube from the hearing instrument. If there is no whistling, try and new battery. If it still doesn’t whistle, contact Kent & Canterbury or see our Repairs page.

If the hearing aid starts to whistle when separated from the LifeTube, the tubing may be blocked or may need replacing. If blocked, use the blue cleaning wire and thread through the top part of the tube that was connected to the hearing instrument, all the way through and out at the dome. This should clear any blockages. Once the cleaning wire is out, reattach the LifeTube to the hearing instrument. 

If the LifeTip and Tube needs replacing, please contact Kent & Canterbury or see our Repairs page. 

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