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Our hospitals:

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Emergency Departments

Emergency departments assess and treat patients with serious injuries or illnesses.

Generally, you should only visit the Emergency Department or call 999 for life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped

If an ambulance is needed, call 999, the emergency phone number in the UK.


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If your condition is not serious or you are unsure, please visit www.healthhelpnow-nhs.net to find alternative services, contact your GP or NHS 111.

For full details on your urgent care options in east Kent, please take a look at our guide to urgent care.

Services at our hospitals

Please note: There are no Emergency Department services at Buckland Hospital, Kent & Canterbury Hospital or the Royal Victoria Hospital.


William Harvey Hospital, Ashford, has full Emergency Department services (Major and Minor illnesses)

Queen Elizabeth The Queen Mother Hospital, Margate, has full Emergency Department services (Major and Minor illnesses)

Buckland Hospital, Dover, has a Minor Injuries Unit only

Kent & Canterbury has a Minor Injuries Unit and minor illnesses service

Royal Victoria Hospital, Folkestone, has a Minor Injuries Unit only (services provided by the Kent Community Health Trust)

Emergency treatment for children

Children (over the age of 1) with minor injuries (e.g. suspected broken arm, wounds) can be seen 24/7 at Kent & Canterbury. Children with minor illnesses/ailments (e.g cough/fever/earache) can also be seen between the hours of 0800 – 1800.

William Harvey Hospital, Ashford and Queen Elizabeth The Queen Mother Hospital, Margate both have full 24/7 Emergency Departments and Urgent Care (minor illness & minor injury) services.

Not sure what service is right? See our list of treated conditions at our Urgent Care Centres, call NHS 111 or visit their online portal at https://111.nhs.uk to see what service is right for you

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