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There's an app for that!

 Information on Health Help Now and WaitLess apps

Health Help Now

Health Help Now helps people in Kent and Medway to understand where they should go for treatment, especially when they need healthcare in a hurry or late at night or weekends.

The Health Help Now web app can be found online at and is free to everyone who lives and works in Kent and Medway. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It is thought to be the most detailed and sophisticated local NHS web-app in the country.

Health Help Now  has been developed with input from local GPs, hospital doctors, paramedics and other health professionals. After clicking on age, symptoms and location, people are presented with a list of suggestions for treatment. The most suitable choice for most people is listed first and the other suggestions follow in order. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.

Health Help Now  also offers advice – such as where to buy children’s medication when pharmacies are closed - and links to other useful websites. 

UPDATE: You can now download a dedicated app for your iOS and Android devices! Find out how...

Health Help Now phone screen


A smartphone app designed to cut waiting times at accident and emergency departments in east Kent has been launched by the NHS.

The WaitLess app combines current waiting times at all urgent care centres – drawn from the official NHS system – with up-to-the-minute travel information, to help people decide which urgent care centre to head to for faster treatment for minor injuries.

Dr John Ribchester, Clinical Lead for the Encompass Project which devised and commissioned the app, came up with the idea after seeing a similar app in use in Valencia, Spain, and realised that by using a combination of waiting times and travel times they could direct people to the best place for faster treatment.

He said: “When people sustain an injury, such as a cut that needs stitching or a nasty sprain, they often simply head to the nearest A&E department. What many people don’t realise is that a lot of minor injuries can be dealt with at several places in east Kent, not just our major hospitals. WaitLess can direct people with not so serious conditions to alternative sites where they can be treated faster, which in turn will help to reduce the pressure on our A&E departments.

“This is the first app of its kind in the UK – other apps use waiting time information but this is the first to combine with travel times, which as we know can be unpredictable in Kent. We are delighted to introduce this app to east Kent and we hope to be able to extend the service to other areas soon.”

The WaitLess app is free to download from iTunes and Google Play.

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