What is provided and where?
We are based at Canterbury but do travel out to the five satellite units within the Kent area- if this is your nearest unit – Ashford, Dover, Margate, Maidstone and Medway.
The service is provided over the working week Mon-Fri predominantly 9-5pm
There is a designated Counselling Room within the Renal Outpatient department at Canterbury; otherwise we may see people in clinic rooms at satellite units; or at the bedside on Marlowe ward; or in dialysis/satellite treatment areas. The latter two do provide less privacy than an office space and this needs to be taken into consideration when appointments are booked. For example, it might mean spending more time after or before dialysis for a counselling session if privacy is a factor. A side room can sometimes be arranged with the unit if available, though, again you are receiving treatment at the same time as counselling. We also offer phone appointments if this suits our clients and we may often start with an initial phone assessment to start the process as soon as possible following your referral to the counselling service. We do have a waiting list at present for assessment and starting counselling.
- Information - resource person
- Support - listening ear
- Advice / Advocacy - if you would like some support /someone to act on your behalf
- Counselling - discuss specific issues or difficulties ( Volunteer Counsellors)
- Phone sessions for those unable to travel or with time constraints. Web-ex sessions may also be possible in the future.
What is Counselling?
- Counselling is an opportunity to share your thoughts, feelings and experiences without fear of rejection or criticism
- An opportunity to reflect on your situation may help you come to terms with this knowledge. A chance to put things into perspective
- You choose what and how much you wish to share with the counsellor
- All discussions are confidential within the counselling service – the content will not be shared with anyone else without your prior knowledge / agreement outside of the service.
Who can access the service?
- The person with chronic kidney disease
- Family or friends if there is a renal related matter concerning them
- Living donors – transplant
- Individuals, couples or families depending on their needs (however we are not qualified couple therapists)
Anyone can Self-refer themselves, or ask a member of staff to contact us with your permission.
Kent Kidney Care Support Group
Anyone with kidney problems and their families can join our support group. It is an opportunity to meet people, gain support, knowledge, and friendship.
The group meets every two months in various locations across Kent and usually runs from 10.30am to 12.30pm. We are planning evening meetings also. We can, at your request, invite guest speakers from the health professions or supporting organisations, such as dietitians or carers support, to come along and provide answers to the questions you may have. If you would like to know more or get involved please contact the renal counsellors.
Phone: 01227 864380 answer machine available – so please leave a message and we will get back to you
Email: firstname.lastname@example.org or email@example.com
Or alternatively drop into our office in the Renal Outpatient department at Kent and Canterbury Hospital, located beside the Phlebotomy room or ask at reception. Our door is always open if we are not with a client or on the phone, when we are in the building. Our weekly itinerary is on the door of the counselling room.