Patient Contact Service

Thousands of appointments across the NHS are wasted every year, due to patients not attending their appointment.  The reasons are varied and often unique, but include:  

  • not having been informed in time of their appointment

  • the patient failing to tell us that they are not able to attend the appointment date offered or

  • the patient no longer requires the appointment.

So, as part of East Kent Hospital’s University NHS Foundation Trust’s strategy to reduce the non-attendance rate for appointments, an interactive text/phone/email appointment confirmation system is being introduced.  This will enable us to offer choice to you and gain your agreement (and confirmation) to attend appointments.  This will increase utilisation of appointment slots and greatly enhancing yours and other patient’s experience.

For further details please click on the link below which will direct you to the main page of the Patient Contact Centre.