East Kent Hospitals Physiotherapy Services

We provide a range of interventions which include treatment, education and advice. We aim to restore, maintain and improve your function and movement and therefore maximise your quality of life.

Outpatient physiotherapists provide a service in the hospitals within a physiotherapy outpatient departments as well as some GP surgeries. There are also Advanced Practice Therapists who run clinics alongside doctors clinics.

We are involved at all stages of the patient’s pathway, assessing, diagnosing, treatment, rehabilitation, health promotion, education and discharge.

Our facilities

Our outpatient departments on all five sites have well equipped gyms where we run various classes for patients. There are multi gyms, treadmills, step machines, rowing machines and exercise bikes.

At Kent & Canterbury, William Harvey and Queen Elizabeth The Queen Mother Hospitals we also have Aquatic Therapy pools with hoists, shower facilities and changing rooms.

All departments also have large well equipped treatment areas with individual treatment cubicles for patients.

View further information about our services at the links below:

Our team

All the Physiotherapists who work in the Trust are registered with and regulated by the Health Care Professions Council which means they need to demonstrate that they are up to date with knowledge and skills.  All staff regularly update their knowledge and skills by attending courses including masters programmes.

We also have rehabilitation practitioners who provide follow up treatments guided by a physiotherapist's assessment and treatment plan.

Our highly skilled team provide specialist services in:

  • Musculoskeletal

  • Rheumatology

  • Trauma and Orthopaedics

  • Orthopaedic  Paediatrics

  • Spinal

  • Hand Therapy

  • Women's Health

  • Acupuncture

  • Persistent Pain

  • Cognitive Behavioural Therapy

  • Neurology

  • Respiratory

  • Rehabilitation

  • Amputees

  • Claudication.

Queen Elizabeth The Queen Mother Hospital

Directions: Physiotherapy services are now located in the Sarre Unit.

Kent and Canterbury Hospital

Directions: Take the second entrance off Ethelbert Road then first right. The visitor’s car park is then on the left. Go through the main doors in to outpatients, turn right and the receptions desk for the department is at the end of the corridor clearly marked physiotherapy.

William Harvey Hospital

Directions: The Physiotherapy department is on the right hand side of the hospital located in the Elizabeth Browne unit which is behind the Paula Carr Centre. On entering the Elizabeth Browne Unit turn left following the signs for physiotherapy.                                  

Buckland Hospital

Directions: Turn into Coombe Valley road, continue past the staff car park on the left. The physiotherapy building is the first building on the left.  Parking is available in the main road for one hour. There is a pay and display car park in front of the main hospital building. 

Royal Victoria Hospital

Directions:  The hospital is located on Radnor Park Avenue. The physiotherapy department is located through the walk-in centre, then turn right and follow the signs for physiotherapy.

Getting to our hospitals

For information of getting to our hospitals by car, public transport or NHS transport, plus details of car parking availability - please see the link below:

Find your way around our hospitals

Click the links below to view and download maps of our hospitals:

Contact us

If you need to change your Physiotherapy appointment, please call: 

New Appointments: 01227 864202

Follow Up Appointments: 01227 783065

How do I make, amend or cancel my outpatient appointment?

Referrals are received either from the GP or the Consultant

If you need to change or cancel your appointment please contact our Outpatient Appointments team on 01227 864202.

To ensure that waiting times are kept to a minimum we have a policy whereby if you fail to attend an appointment and do not contact the department within two working days of that appointment, you will be discharged. You will also be discharged if you cancel your appointment on two occasions without giving two working days notice. 

What will happen at my appointment?

We will ask you some questions about your symptoms and medical history. Then, with your consent, we may examine your joints, muscles and other tissues. During the assessment you may be asked to remove some items of clothing so we can look at the way you move. Please bear this in mind when deciding what to wear. You may wish to bring shorts, for instance, if you have a back or leg problem. 

Both you and the physiotherapist have the right to request a chaperone for all or some of the treatment sessions. If you require a chaperone please let us know when you make the appointment as we may need time to organise this. 

At the end of the examination we will explain our findings and management plan.

What do I need to wear/bring?

  • A list of any medications you are currently taking

  • Reading glasses if you need them

  • Anyone under the age of 16 should be accompanied by an adult for at least their first appointment

  • Please inform us of any in-dwelling medical devices such as pacemakers

  • If you have been referred directly into an exercise class please ensure that you have eaten that day

  • If you have been referred to Aquatic Therapy please remember to bring a swimming costume and towel, and please remove any make-up before going into the water.