NHS 111 - help and advice service

Call 111 when it's less urgent than 999

When to use NHS 111

If you have an urgent medical problem and you’re not sure what to do NHS 111 can help.

Get help online now or call 111 (the online service is for people aged 5 and over)

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. The phone service and website are open 24 hours a day, 7 days a week.

Depending on the situation you’ll:

  • find out what local service can help you;
  • be connected to a nurse, emergency dentist, pharmacist or GP;
  • get a face-to-face appointment if you need one;
  • be told how to get any medicine you need; or
  • get self-care advice.

If you need a translator you can ask for one.

If you’re deaf and want to use the phone service, a British Sign Language (BSL) interpreter can call NHS 111 on your behalf. Go to NHS 111 BSL interpreter service for more details.

You can also use the NHS 111 service through a textphone by calling 18001 111.