The Urology Department is committed to providing the best care to our patients whom we wish to be safe at home where feasible. During these unprecedented times of the COVID-19 Pandemic, we are committed to delivering care without compromise.
To support this, we are offering Teleconsultation/Telehealth.
Not every patient will be suitable for a telephone or video appointment. Your healthcare professional will make a decision based on clinical information about you, on whether you are suitable or not for telephone or video appointments, e.g. if you need to come to hospital to have tests or be physically assessed.
In general, we aim to perform Telephone consultations or Video consultations to all patients unless they specifically need to be seen and examined physically. Those patients who need to be seen physically by a Surgeon or Specialist Nurses will be specifically identified and informed.
Telephone Outpatient Appointments
The Surgeon or Specialist Nurses will simply call you on your telephone and perform the consultation. A scheduled time will be given and you will be informed about this. Calls may be made to patients outside of the scheduled time but we aim to make the calls before 5:00 PM on the day.
Video Outpatient Appointments
We are also offering video outpatient appointments to as many patients as possible to help keep everyone safe by reducing the number of visitors in hospital.
Video appointments have many benefits for patients, including removing the need to take the day off from work, travel to hospital, pay for parking and wait in a waiting area for your appointment. Instead, you are able to have your appointment from the comfort of your own home. A friend or family member in another location can join the appointment as your representative by also using the link in your appointment letter, just let your health professional know they are waiting to join you. Your healthcare professional can also share scans and results with you on-screen within the video call.
Our video appointment systems are both very secure and have been tested before being used with patients. The security of the systems is supported by ‘end-to-end encryption’ which stops any data being read or secretly modified.
We are currently using two system for video calling; AccuRX and Attend Anywhere. Both are safe, easy and free to use. For more information on how to use the systems, please click on the relevant link below.
How to use the AccuRX system
How to use the Attend Anywhere system