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Emergency Department average waiting times

We provide care to the most critical cases first - so if your condition is not serious you could be waiting much longer. If you would like to find alternative services, please visit Health Help Now, or contact your GP / NHS 111 if you are unsure.

For full details on your urgent care options in east Kent, please take a look at our guide to urgent care.

William Harvey
Queen Elizabeth The Queen Mother
Kent & Canterbury
What do these times mean?
Produced by: EKBI

Our ratings

East Kent Hospitals University NHS Foundation Trust was inspected by the CQC in July 2015.

Read about how we have improved and our Trust and Hospital ratings on our CQC Update webpage.

CQC logo

How are we improving?

We are committed to working together to make positive changes for our patients. 

Each month we publish a report which outlines what improvements we are making and how we are progressing on implementing our changes.

Please take a look at our latest Special Measures Action Plan for details.

Our values

We care so that:

  • People feel cared for as individuals
  • People feel safe, reassured and involved
  • People feel teamwork, trust and respect sit at the heart of everything we do
  • People feel confident we are making a difference

Read about our vision and mission


  • Medical Secretary Becomes Mentor of The Year
    Emma Hughes, Deputy Senior Medical Secretary in Gastroenterology at WHH has become mentor of the year.
  • Bladder Scanner Donation
    A new bladder scanner, worth over £5000 has been presented to staff at Buckland Hospital, by the Prostate Cancer Support Association (PCSA).
  • Diabetes Nurse Takes Westminster!
    Sarah Gregory, Diabetes Specialist Nurse and Diabetes UK Clinical Champion, travelled to Westminster to raise awareness of the importance of diabetes education.
  • EKHUFT Dermatologist Creates Sunscreen
    Altruist Dermatologist Sunscreen has been created by Dr Andrew Birnie, a Consultant Dermatologist in partnership with some of the best formulation scientists in Europe
  • Patient Choice Award
    We are asking patients, carers and members of the public to show their appreciation to a team or member of staff who have gone the extra mile to provide outstanding care and commitment to them or...
  • Happy Birthday QEQM!
    This month marks the 86th Birthday of QEQm

You can read more news in our archive.

Connect with us on social media
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Dates for your diary

Board meetings held in public - (please note changes below)

Friday 5 August 2016  Cancelled

Friday 9 September 2016, 9.30am *New Date*
Lecture Theatre, Queen Elizabeth The Queen Mother Hospital, Margate 

For other dates, full venue details, agendas and minutes from previous meetings - please see the 'Board of Directors' section of our website.

Talk to us

Would you recommend us to your family or friends?

Talk to us
Read about the Friends and Family test and see what our scores are  


We are committed to delivering the very best service by listening to you and learning from your experiences.

Please visit our Patient Experience section for all the information.

Complaints, Comments, Concerns, Compliments

Get involved

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Support East Kent Hospitals

Celebrating our achievements

CHKS Top40 Hospitals winner
Shortlisted - Patient Safety Awards 2016

Research and Innovation

Research and Innovation

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