Access your health records

Updating your personal address or contact details

You can update your contact details on your NHS record using the main NHS website.

Patient Portal

You can view your upcoming appointments, request to rebook or cancel your appointment and view your letters and attachments through the Patient Portal.

Access to your own health records

The General Data Protection Regulations 2018 (GDPR) allows you to find out what information is held about you. This is known as “right of subject access”. It applies to your health records.

If you wish to see your East Kent Hospitals health records you should make a written request to the address below. You should also be aware that in some cases your right to see some details in your health records may be limited in your own interest or for other reasons. For example:

• Where disclosing this information might cause serious harm to physical or mental health of the patient or another person

• Records which contain information about another person (for example, a relative)

• Information that was provided by the patient under the expectation that it would remain confidential

• Information disclosure of which might prejudice an on-going criminal investigation or another legal inquiry.

To access a copy of your health records, please follow these steps:

• Complete the relevant form

• Attach / include copies of two forms of identification from the lists below (one from section A and one from section B)

• Send the form.

Please note that we are a digital-first Trust and therefore all Subject Access Requests will be provided in a digital format via an email link. Should you wish to request your records in any other format please make it clear on your form, adding your reasons why. We will try and accommodate where possible.

1. Download the access forms

2. Required identification documents

Please include copies of one item from Section A and one item from Section B:

Section A - something to prove who you are

• UK Passport

• Passport from eligible countries including EU/EEA

• Driving licence (Provisional driving licences without a photo are not acceptable)

• EU/EEA National Identity card

• UK birth certificate

• National Insurance Card

• Medical card

Section B - something with your current home address (less than three months old)

• Utility bill - (Mobile Phone Bills and Credit Card statements are not accepted)

• Local authority council tax bill

• HMRC tax code notification

• Benefits or pensions notification letter confirming the right to benefit.

If you do not have any of these forms of identification, please contact the access to health records team on 01233 633331 (Ext 724 3046) or ekh-tr.accesstorecords@nhs.net.

3. Send your form and documents

Please complete the relevant request form including your copies of documents and return to ekh-tr.accesstorecords@nhs.net or post to:

Access to Records Department
Royal Victoria Hospital
Radnor Park Avenue
Folkestone
Kent
CT19 5BN

Deceased patients

To request a copy of a deceased patients health record you will also need to provide the Patients Will or Letter of Probate.

If you do not have the Will or Letter of Probate you will need to become a personal representative. This is done by applying for Letters of Administration (court process) or Grant of Probate.

Please read the following Information for applications and then use the following form:

• Applying for probate via the Government website

• Information about personal representatives from Bereavement Advice

Stop the Clock

Under Section 75 of the DUAA 2025, organisations are permitted to pause the statutory one-month response period (“stop the clock”) while awaiting clarification from the requester. This ensures that the response is reasonable and proportionate, as required by law and ICO guidance.

Contact us

Call the access to health records team on 01233 633331 (Ext 724 3046).

The Department is open from 8.30am to 4pm, Monday to Friday and excluding Bank Holidays.

Information about your data

The NHS keeps records about your health and any treatment and care you receive. These help ensure that you receive the best possible care from us.

To find out more about what we collect, and how we use and protect your personal data, see our privacy notice.