William Harvey Hospital (WHH)
Please do not come to hospital or visit if you are feeling unwell in any way, including with cold, flu or covid symptoms. This will help keep patients safe from infections. If you have an appointment please request a new appointment.
How to find us
Plan your route
Using a Sat Nav, the postcode for the hospital is TN24 0LZ. Enter the site off the mini-roundabout, and proceed straight on following road-side directional signage to the main visitor car park 1.
You might find the following websites useful in planning your route to our hospital (other websites are available)
Kentconnected.org - Use the Kent Connected website to plan your entire journey by public transport, car, cycle or by foot.
AA Map finder - enter your postcode, town or area to find online maps of your area
Google Maps- enter your postcode, town or area and the hospital postcode TN24 0LZ
AA Route Planner - you can search for a route using street or postcode, town or city and enter the hospital postcode TN24 0LZ.
Follow @KentHighways for the latest information on traffic and travel news or visit www.kent.gov.uk/roads-and-travel
Car parks
William Harvey Hospital operates two types of car park:
Pay On Foot (barrier controlled)
Pay & Display (pay on arrival).
Please be mindful of the type of car park that you use, as the payment systems are different in each. Both are well signposted and easy to use.
Main visitor car park 1 (pay on foot)
Car Park 1 offers 265 bays and is located in front of the main hospital building. It operates on a barrier-controlled Automatic Number Plate Recognition (ANPR) basis.
Simply drive up to the car park entrance. The camera will read your number plate and the barrier will automatically rise.
After your hospital appointment / visit is over, pay for your parking at one of the pay machines located near each of the hospital entrances. You will need to enter your vehicle number plate, and then pay either by contactless card (or smartphone), or by coin (correct change only).
After paying, return to your vehicle and head to the exit where the camera will detect you have paid and the barrier will rise.
Find the William Harvey main car park using what3words: ///tolls.warm.wonderfully
or visit what3words.com/tolls.warm.wonderfully
Overflow car park (pay & display)
Please note, at busy times, traffic marshals may redirect you to an adjacent Pay & Display (P&D) car park. This is used when the main car park is full.
This overflow car park is not barrier controlled, so please purchase a ticket on arrival and display this in your windscreen, or use the cashless RingGo app (zone 3896).
Channel Day car park 2 (pay & display)
For patients attending the Channel Day Unit, it can be easier to use the car park outside Channel Day. However, there are only 11 bays, so you may need to circle back to the main car park if they are full.
To get to Channel Day, upon entering the site, take the first left. Then follow the road all the way through the hospital, past Estates, and towards Stores, in order to reach the Channel Day P&D car park at the rear of the site. There are 11 bays located directly opposite the entrance to the unit. Please purchase a ticket on arrival and display this in your windscreen, or use the cashless RingGo app (zone 3896).
Disabled parking bays
When using disabled parking bays, please display your Blue Badge in your windscreen at all times when parked and when entering or leaving the car park.
There may be queues at busy times, our traffic team will be there to help if needed.
Blue-Badge parking bay locations:
Main hospital entrance ANPR car park (72 Blue Badge bays)
Take the second turning on the left after entering the hospital. The bays are located at the top end of the car park. To leave, drive up to the exit barrier. The barrier will automatically rise once your number plate or Blue Badge has been detected.
Channel Day Surgery (6 bays)
There is no barrier to access these bays. Please park in an available bay and display your Blue Badge in your windscreen.
Therapies - staff residence blocks in zone 16 (6 bays)
There is no barrier to access these bays. Please park in an available bay and display your Blue Badge in your windscreen.
Fracture Clinic car park (4 bays)
There is no barrier to access these bays. Please park in an available bay and display your Blue Badge in your windscreen.
Notes for Blue Badge holders:
If you are a regular visitor, you can register your Blue Badge. Please follow the instructions on Parking information and charges
Patient drop-off bays are located directly outside the hospital entrances. These are for drop-off and pick-up only and we would ask you not to wait or park there, as space is limited.
Staff parking areas are for staff permit holders only – please be careful not to park in one of these as you may be liable to a parking ticket. Please also be mindful of areas signed for restricted use as standard P&D tickets will not be valid in those areas.
Weekly permits
Weekly permits can be obtained via the pay machines. On the touch screen simply select the option “Buy 7 day pass”, enter your number plate, and pay £16. Your vehicle will then be able to enter and exit the ANPR car park for 7 days from that point.
For details of parking charges, please see Parking information and charges
Stagecoach route C provides frequent buses between the hospital and Ashford town centre and rail station. At the town centre connections can be made with buses to and from outlying areas. The hospital is also served by buses from Folkestone, Sandgate, Hythe, Saltwood, Lympne and Sellindge on route 10.
To plan your bus journey to and from the William Harvey Hospital, please use the journey planner on the Stagecoach website or call Traveline on 0871 200 22 33 (calls cost 12p per minute plus your phone company's access charge).
Kentconnected.org - Use the Kent Connected website to plan your journey.
Trains to Ashford (William Harvey Hospital)
Ashford International is the nearest rail station to the William Harvey Hospital. It is a short walk from the town centre, from where 'bus service 5' runs every 15 minutes. Bus services 10 and 11 also run directly from the station to the hospital. These services both run about once an hour.
There are regular direct train services to Ashford International from Tonbridge, Paddock Wood, Margate, Ramsgate, Dover and Folkestone, as well as many other stations.
Please visit the South Eastern Railway website for full details and times of rail connections and timetables.
For information on the PlusBus service, which adds unlimited bus travel around town when you purchase your train ticket, please visit the PlusBus website.
Kentconnected.org - Use the Kent Connected website to plan your journey.
East Kent Hospitals University NHS Foundation Trust (EKHUFT) provides a free non-emergency ambulance healthcare transport service for patients who have a clinical and medical need for transport, where their current mobility needs would not allow them to use their own, or public transport to get to or from an NHS health care appointment.
To find out if you are eligible, please see the 'Getting to our hospitals by NHS transport' webpage.
Finding Us
William Harvey Hospital (WHH)
Kennington Rd, Willesborough, Ashford TN24 0LZ
View on Google Maps
Site improvement works
There are currently changes to parking at the William Harvey Hospital due to work on the Hyper Acute Stroke Unit. There will be no overall reduction in the number of parking spaces available.
Blue Badge spaces near the Emergency Department entrance are being relocated to the main visitor car park. New visitor bays have also been created at the main car park and the fracture clinic visitor car park.
There may be some disruption while work is carried out to relocate the blue badge bays. Traffic marshals will be in place to assist drivers, along with new signage.
Patients are asked to allow more time for their visit, and we apologise for any disruption caused.
For more information about the improvements, see improving our hospitals.
Attending outpatients
The nearest entrance for our outpatients department is the main entrance.
For parking, use car park 1.
Please check our hospital map below for more information. Both our main entrance and outpatients department are marked as level 1, purple zone.
Hospital map
Download our hospital map for William Harvey HospitalIf you have any problems finding your way at the hospital, please ask a member of staff who will be happy to help.
Visiting information
For information about visiting and our visiting times, see our visitor information.
Hospital accessibility
For help with a disability or long term condition, see our hospital accessibility information.
Facilities at William Harvey Hospital
Restaurant
The 'Food You Love' restaurant is on the lower ground floor towards the back of the hospital. Its opening hours are:
Monday to Friday, 7:30am to 5pm
Saturday and Sunday, 8:30am to 4pm.
Vending machines are available 24hrs a day in the Spice of Life restaurant and in Accident and Emergency waiting room.
Café
Our café is situated to the left of the main entrance and serves coffee made with Costa beans. Its opening hours are:
Monday to Friday, 7.30am to 7pm
Saturday and Sunday, 9am to 6pm.
Shops
The Friends of William Harvey shop is situated on the right, inside the main entrance. It sells drinks, sweets and snacks, newspapers, cards, basic toiletries, etc. Its opening hours are:
Monday to Saturday, 8am to 7pm
Sunday 10am to 5pm.
Mailbox
There is a mailbox in the main entrance foyer, outside the League of Friends shop.
Chapel
The chapel is on the ground floor, just to the right of the main entrance. It is open 24 hours a day and the main reception or ward staff can contact a Chaplain for you. Find out more about our Chaplaincy services.
Telephones
Public telephones and freephones for taxis are available at the main entrances of the hospital.
Facilities for inpatients
Volunteers take newspaper and trolley shops around the wards and run a ward library service.
Free Wi-Fi
Connect to 'EK-Hospital-Free-Internet' in the Wi-Fi settings on your smartphone or tablet
The hospital’s Wi-Fi password is hospital
You'll see our terms of use page - read through and follow the instructions
If you have any queries about Wi-Fi at our hospitals, please email ekh-tr.itsd@nhs.net
Other queries
For general queries, call the William Harvey Hospital switchboard telephone: 01233 633331.
You can also check our full A-Z of services for service contact details.