Give us your feedback

The Patient Participation and Action Group (PPAG) is a group of volunteers who share feedback from the perspective of patients’, carers and the wider community to help the Trust improve its services.

Full details of the Patient Participation Group and how to join.

If you have a story to tell about your experience of using our services, we’d like to hear from you. Your feedback will help us to understand our patient and carers’ experience of healthcare. With your permission, your story may be shared with the trust board. To share your story please visit our Patient Involvement page.

This survey is anyone with a learning disability or who needs easy read information. You can tell us what it is like when you see a nurse, doctor or other healthcare person at one of our hospitals.  What you tell us will be shared with the service and be used to make things better if this is needed.

Take the Easy Read patient survey

If you are a family member or friend who provides unpaid care or support to a person who is an in-patient at East Kent Hospitals, we have a survey you can complete. The survey is anonymous. Your feedback will be shared with the ward and with Trust managers and used to make improvements where needed.

Complete our Carers Survey

Leave feedback on the NHS website

• Comment on Buckland Hospital

• Comment on Kent & Canterbury Hospital

• Comment on Queen Elizabeth The Queen Mother Hospital

• Comment on Royal Victoria Hospital

• Comment on William Harvey Hospital 

Share your feedback with external organisations:

• NHS.uk

• Healthwatch

• Care Opinion

If you have a question or wish to raise a concern about your or someone else's care, you can complete our PALS Enquiry Form

To feedback your positive comments, please complete our Positive Feedback Form.

To raise a complaint please complete our Complaints Form

After your hospital visit or appointment, you will receive a text message asking for your feedback on our service. Find out more about the Friends and Family test.

This survey is for users of our Early pregnancy unit telephone triage service. The service is part of Gynaecology, Same Day Emergency Care at William Harvey Hospital. Please only complete this survey if you have used this service. Your feedback is anonymous will help us review the service.

Complete the Early Pregnancy Unit Telephone Service Survey