Help us shape our services

Patient Voice and Involvement Team

The Patient Voice and Involvement team is here to support services across the Trust to engage with and involve patients, their families and our local communities.

We want everyone who comes to East Kent Hospital’s sites to feel that the care and treatment they receive is the best. The Trust’s Patient Voice and Involvement Strategy is aligned to the Trust’s Quality and Safety strategy.

Download our Patient Voice and Involvement Strategy

What we do

We work with people who use our services, their families and communities. We recruit Participation Partners to get involved in a range of activities – everything from being a member on a Trust group or committee, to being on an interview panel, to being involved in staff training, to getting involved in projects.

We work with our colleagues across the Trust to encourage them to involve patients and their families and to help them to use patient and family feedback to identify changes needed and involve them in finding solutions.  By supporting colleagues to work side by side with their patients, families, and communities we will be able to show that the patient voice is at the centre of service improvement.

We have Patient Involvement Officers based at the three main hospital sites, who play a key role in reaching out to local communities and voluntary, community and social enterprise organisations to reach people who may not often get a chance to have their voice heard.

We also support our Patient Participation and Action Group whose role it is to ensure we are delivering the Patient Voice and Involvement Strategy.

Share your story

If you have a story to tell about your experience of using our services, we’d like to hear from you. Your feedback will help us to understand our patient and carers’ experience of healthcare. With your permission, your story may be shared with the trust board.

Get in touch

If you need to contact us, or have a story to share with us, please email

Share your feedback

You can share your feedback via our Feedback page.