In line with Government advice, we will continue to make sure everyone who can have their appointment over the telephone or video call does not come to the hospital. Your appointment letter will tell you whether you need to attend the hospital or whether a clinician will call you.
If you need to come to the hospital
- Please follow Government advice and avoid public transport as much as you can.
- Please enter the hospital via the entrance nearest to where your appointment will take place (listed in your letter). This will help us make sure too many people are not walking through the hospital at any one time.
- Please do not bring a friend or relative with you when attending your appointment. This is because we need to limit the number of people in clinic areas. One parent or guardian may accompany a child, and one person may accompany a vulnerable adult.
When you arrive at the hospital
When you arrive at the hospital, a member of staff will take your temperature at the entrance to the building. If you have a high temperature, we may ask you to return home, and rearrange your appointment date.
We will also ask you to clean your hands at the entrance to the hospital. We will provide hand washing and sanitising facilities so you can do this.
You may be asked to wait to enter the building or appointment area. Some parts of the hospital will have one-way systems, or you may be asked to walk on the left. We are also asking people to maintain social distancing in lifts.
If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.
Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.
We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.
Keeping socially distant in waiting areas
We are limiting the number of people in waiting areas at any one time, in line with Government advice to maintain distance between people.
If you are shielding
If you are shielding but need to attend hospital, and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.
If you are pregnant, please see our maternity page for advice on your ante-natal appointments.
Supporting you and our staff
Thank you for helping us maintain your safety as we re-open hospital services. Please respect the space of fellow patients and do not attend your appointment if you have any symptoms of the virus.
Please also be patient with our staff, who are working in new ways to maintain your safety.
We are doing everything we can to maintain the cleanliness of our hospitals with regular cleaning.
Hand sanitiser dispensers are available throughout the hospitals and cleaning wipes will be available for any touch screens or vending machines that you may use.
Please be considerate to our staff and follow their instructions. Everyone is doing their best in these difficult times.
Thank you again for all your help as we work together to keep everyone safe.