Clinical Service

Accident and Emergency Care

Generally, you should only visit the emergency department or call 999 for life-threatening emergencies, such as:

  • Loss of consciousness

  • Acute confused state and fits that are not stopping

  • Persistent, severe chest pain

  • Breathing difficulties

  • Severe bleeding that cannot be stopped.

If an ambulance is needed, call 999, the emergency phone number in the UK.

Please note there are no emergency departments at Kent and Canterbury Hospital, Buckland Hospital or Royal Victoria Hospital.

Urgent treatment centres

Did you know we have urgent treatment centres that are equipped to diagnose and deal with many of the most common ailments people attend A&E for?

Urgent treatment centres provide treatment for minor injuries and illnesses that are urgent but not life threatening.

Find your local urgent treatment centre

Emergency treatment for children

Children (over the age of 1) with minor injuries (e.g. suspected broken arm, wounds) can be seen 24/7 at Kent and Canterbury Hospital in our urgent treatment centre. Children with minor illnesses/ailments (e.g. cough/fever/earache) can also be seen between the hours of 8am-6pm.

William Harvey Hospital, Ashford and Queen Elizabeth The Queen Mother Hospital, Margate both have full 24/7 emergency departments and urgent care (minor illness and minor injury) services.

Not sure what service is right? See our list of treated conditions at our urgent treatment centres, call NHS 111 or visit the NHS 111 online portal to see which service is right for you.

Mental health help

For help and advice if you are feeling anxious, low, or need urgent mental health help, please visit the Kent and Medway NHS mental wellbeing information hub.

Staying with a patient in our emergency departments

Our emergency departments are very busy at this time. Please help us have enough space by only one person staying with a patient at a time. Thank you.

A&E myth buster