Change or cancel your appointment
If your appointment was booked via the e-Referral Service (e-RS) then you must contact e-RS to rearrange it either via the e-Referral Service website or call 03456 088 888.
If your appointment is in the next 24 hours, please call us to cancel your appointment on 01227 868686.
Failure to provide the exact details may results in your request not being actioned.
Please note: If an appointment is not attended, rebooked or cancelled more than once we may not be able to offer you another appointment and we will discharge you back to your referrer.
If you are cancelling your appointment and have not indicated that you need a further appointment, we will discharge you back to your referrer.
The above electronic form can take up to 24 hours to process, please ring the appointments team to cancel if your appointment is under 24 hours.
Did you know?
We have an online patient portal where you are able to view your upcoming appointments and appointment letters. You are also able to select receiving letters digitally and tell us if you would like to receive your letters in Easy Read, Braille or Large Font.
As the system develops, further information will be made available on the patient portal.
To sign up, please visit the patient portal page.