Information for patients waiting for treatment

We sincerely apologise if you have been referred to us and have had to wait longer than planned for treatment.

We are doing all we can to provide as many operations and procedures as possible.

What this means for you

Please be assured that we know you are waiting. As soon as your operation can be scheduled, we will contact you. You do not need to contact the hospital or your GP.

If your condition has worsened since you were referred to us for treatment, please tell your GP or contact your consultant’s secretary (their name will be on the letter you received from the hospital to confirm that you are on the waiting list for treatment).

If you no longer need treatment, for example, if you have had your procedure elsewhere, please let us know by contacting your consultant’s secretary.

If you have been waiting over 40 weeks

NHS hospitals are contacting some patients to see if they could consider being seen sooner at a different hospital.

These patients are people who:

  • have been waiting over 40 weeks

  • do not have an appointment date within the next eight weeks

  • meet certain clinical criteria for being seen at a different hospital.

Eligible patients will be contacted directly by the Trust they are currently under the care of. Please wait for us to contact you to explain the possible options for your care. Please do not contact us or your GP practice regarding this offer.

Support to access information

If you need information in another format such as audio, Braille, Easy Read and large print or need other communication support because you have a hearing or visual impairment or a disability, please contact your consultant’s secretary or you can use our Patient Portal to add your communication needs yourself.

If you are Deaf and use British Sign Language (BSL) you can use Interpreters Live to contact the hospital.