Patient transport services

Non-emergency patient transport to our sites is provided by G4S.

The non-emergency patient transport service is for people whose health  means they cannot get to or from their NHS appointment in any other way.

You can find out if you’re eligible for patient transport by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day.

You can find out more about the service, including the standard of care you can expect on the G4S website.

Patients (or carers, such as a family member) will be taken through a simple, confidential assessment process to check eligibility.

G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

The eligibility criteria are set nationally and have not changed. However, a considerable amount of work has been done in Kent and Medway to ensure that the criteria are applied in a completely fair and consistent way.

Complaints or compliments about the new service should be directed to 0800 096 0211,, or, by post, Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU. 

How to book patient transport

  1. When you know the date and time of your appointment, call 0800 096 0211

  2. Friendly G4S staff will take you through a set of clear, confidential questions to
    determine if you are eligible, and ensure your medical needs are met

  3. Your booking will be confirmed and you will receive a follow-up call at least 24 hours before your appointment. This call will clarify your appointment time, give you a pick-up time and check your medical needs.