Message to a loved one

Would you like to send a message or a birthday wish to a loved one in hospital?

East Kent Hospitals University NHS Foundation Trust has had to take the difficult decision to restrict visiting until further notice due to Coronavirus. Read more here.

We understand how hard it is for families, friends and carers not to be able to see their loved ones in hospital at this time and want to support you as much as we can in staying in touch with your loved ones during this challenging time. 

The Patient Advice and Liaison Service (PALS) would love to help you send a special message, happy birthday or anniversary wishes to your loved one to cheer them up and let them know you are thinking of them!

We have set up a dedicated email address (ekhuft.lettertoalovedone@nhs.net) for families to send a message and one or two photographs. 

We will laminate your message and deliver it to them on their ward.  We can also include a small fabric heart, which your loved one can keep with them during their stay. 

Please provide the following information to PALS, so we can make sure the right message gets to the right patient:

  • Your loved one’s name and date of birth
  • Which hospital and ward they are staying on
  • Your message, with a photograph included as an email attachment if you wish
  • If this is for a birthday or an anniversary
  • Whether you would like us to include a small fabric heart as a gift

Please send your messages to our Patient Advice and Liaison Service (PALS) by email at ekhuft.lettertoalovedone@nhs.netor call PALS and give them the information you want included on 01227 783145.

The service is available Monday to Friday 9am – 4pm and PALS will aim to get your special message to the patient the same day.

Please note that PALS is closed on bank holidays.