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Please note: If an appointment is not attended, rebooked or cancelled more than once we may not be able to offer you another appointment and we will discharge you back to your referrer.
If your appointment was booked via the e-Referral Service (e-RS) then you must contact e-RS to rearrange it either via the e-Referral Service website or call 0345 6088888.
If you are cancelling your appointment and have not indicated that you need a further appointment, we will discharge you back to your referrer.
For more information on changing your appointment, please see the 'What to do if you need to change your appointment' section of our website.
We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we are sorry for the inconvenience caused and will arrange a new date for you as soon as possible. Please note that the hospital cannot reimburse you for any costs as a result of a cancellation.
Patient Access Policy
The patient access policy sets out how the elective services provided by East Kent Hospitals University NHS Foundation Trust may be accessed. It is an agreement between the Trust, those who refer into the Trust; ie (GPs, Intermediate Services, Other Trusts and Independent Sector etc) and the patients who will receive the services. The policy is key to our commitment to maintaining and improving the standards of care provided to our patients.
Read our Patient Access Policy