Urgent Treatment

Visit NHS111 website

If you need medical help now, call NHS 111 or visit www.111.nhs.uk  to find out which service is best for you.

NHS 111 can signpost you to the nearest service and, where appropriate, can book you an appointment at one of the urgent treatment centres in east Kent.

Urgent Treatment Centres

Urgent treatment centres provide treatment for minor injuries and illnesses that are urgent but not life threatening.

Urgent treatment centres are GP-led, open at least 12 hours a day (24 hours at the main hospital sites), and are equipped to diagnose and deal with many of the most common ailments people attend A&E for. 

In a life-threatening emergency, please call 999. 

Urgent Treatment Centres can treat:

  • Sprains and strains
  • Musculoskeletal injuries
  • Limb fractures
  • Dislocations of fingers and toes
  • Wounds including cuts and grazes
  • Soft tissue injuries and bruising
  • Minor burns and scalds
  • Insect and animal bites
  • Minor eye injuries
  • Urinary tract infections
  • Stomach pains if not pregnancy related
  • Minor illnesses
  • Children with minor illnesses
  • Minor allergic reactions
  • Mental health problems

Where are the Urgent Treatment Centres?

Click on the town/city below for information about each Urgent Treatment Centre. 

Canterbury - 24hr Urgent Treatment Centre* 

Kent and Canterbury Hospital, Ethelbert Road, Canterbury   CT1 3NG
Tel: 01227 864244

Opening Hours:

Daily: 24hrs
Including bank holidays

Deal Urgent Treatment Centre 

Deal Victoria Hospital Minor Injury Unit, Victoria Hospital, London Road, Deal   CT14 9UA

Tel: 01304  865313 

Opening Hours:

Daily: 8am - 8pm
Including bank holidays

Dover Urgent Treatment Centre* 

Buckland Hospital Minor Injuries Unit, Coombe Valley Road, Dover   CT17 0HD

Tel: 01304 222621

Opening Hours:
Daily: 8am - 8pm
Including bank holidays. 

Herne Bay Urgent Treatment Centre 

Queen Victoria Memorial Hospital, King Edward Avenue, Herne Bay, Kent   CT6 6EB

Tel: 01227 594756

Opening Hours:

Daily: 8am - 8pm
Including bank holidays

Faversham Urgent Treatment Centre 

Faversham Medical Practice, Bank Street, Faversham    ME13 8QR

Tel: 01795 562011

Opening Hours:

Daily: 8am - 8pm

Folkestone Urgent Treatment Centre 

Royal Victoria Hospital, Rador Park Avenue, Folkestone   CT19 5BN

Tel: 01303 852727

Opening Hours:

Daily: 8am - 8pm
Including bank holidays

Queen Elizabeth The Queen Mother Hospital - Urgent Treatment Centre* 

Opening Hours:

Daily: 24hrs
Including bank holidays

Estuary View Urgent Treatment Centre 

Estuary View Medical Centre, Boorman Way, Whitstable   CT5 3SE (Sat nav: CT5 3RL)

Tel:01227 284309

Opening Hours:

Daily: 8am - 8pm

William Harvey Hospital - Urgent Treatment Centre* 

Opening Hours:

Daily: 24hrs
Including bank holidays

* due to open in August 2020 but can still treat the majority of minor injuries. Phone 111 to check if they are the right place for you. 

Important message about social distancing

Urgent Treatment Centres need to comply with government guidelines on social distancing and provide safe environments for both patients and staff.

We are encouraging people to call NHS 111 to book an appointment ahead of visiting. This means you won’t have to wait at a centre for an appointment and it will help ensure the safety of everyone.  

Service Changes at Herne Bay Hospital, Deal Hospital and Faversham Health Centre.

Due to the current Covid-19 situation, from 6th April we are temporarily removing the x-ray service from Victoria Hospital in Deal, The Queen Victoria Memorial Hospital in Herne Bay, and Faversham Cottage Hospital in order to support our Radiology departments at QEQM, WHH and KCH.  At this time we will still be operating an x-ray service at Royal Victoria Hospital Folkestone between the hours of 9am-5pm Monday to Friday, and at Buckland Hospital Dover between the hours of 9am-5pm Monday to Sunday.

Referrals from GP surgeries are being forwarded by the Surgery to the Radiology Department who are then arranging an appointment with the patient.

Referrals from MIU will be carried out at one of the other sites Kent and Canterbury, Royal Victoria Hospital Folkestone, Buckland Hospital Dover, or William Harvey Hospital or Queen Elizabeth the Queen Mother Hospital.

Any queries please contact the Radiology Department


For information on how we are taking measures to reduce the number of people in our waiting areas, please see our Coronavirus information pages.