Support Service


What we do

East Kent Hospitals provide outpatient appointments for a range of medical and surgical specialties. These can be face-to-face, by video, or telephone consultation.

Our face-to-face outpatient appointments may take place in our outpatient departments or in a specific speciality's department, at the following sites:

We will try to provide you with a choice of appointments that are convenient for you. However, some appointments are only held at a particular hospital and you may have to travel to that site.

Contact us

Contact us to change or cancel your appointment

For general queries, please phone 01227 868686. Please note, calls to our outpatient appointments booking office are recorded for quality and training purposes.

Please remember the outpatient appointments booking office manages appointments only and cannot give you medical advice.

Opening hours:

  • Monday to Friday, 8am – 6pm

  • Saturday & Sunday, 8am – 3.30pm.

Or alternatively you can contact us on the below numbers:

  • Main Team (Outpatient Appointment Enquiries): 01227 868686.

  • Surgery Team (Colorectal, General Surgery, Urology, Orthopaedics, Vascular): 01227 866440.

  • Urgent Long Term Condition Team (Neurology, Physiotherapy, Gastroenterology, Dermatology, Gynaecology, Diabetes, Respiratory, Rheumatology, Endocrinology, Paediatrics): 01227 864202.

  • Head and Neck Team (Ophthalmology, Ear, Nose & Throat, Maxillo Facial, Dental): 01227 864332.

  • 2 Week Wait Team (suspected cancer referrals): As your GP has referred you very urgently to exclude a potentially serious issue such as cancer. We strongly advise you do not change or cancel your appointment. To discuss further please call 01227 864240.

Getting here

Help with travel costs

If you are on certain benefits or have a low income you may be able to get help with the cost of travel.

Patient transport services

Non-emergency transport for people who cannot get to their appointment due to their health.

Further information

About your appointment

Including what to expect and how to prepare for your visit.

Hospital accessibility

Including interpreter services and accessible information.

Access our Patient Portal

View your upcoming appointments and manage your preferences.

Accessing NHS care

For overseas visitors.

Patient information library

View our library of resources, including patient information leaflets.

NHS e-Referral Service

The NHS e-Referral Service (e-RS) aims to make NHS care more convenient and flexible.

Most GP's offer this service and many of our specialties are available to book by e-Referral.

You can choose the date and time of your appointment and your GP may be able to book you in there and then.

However, you have the right to think about your choices and compare different options. You'll be given an appointment request letter, with information on how to book your appointment later.

Your appointment request letter includes:

  • your unique booking reference number (UBRN)

  • your NHS Number

  • a list of hospitals or clinics to choose from

  • a password, which allows you to book your appointment.

To book, you can:

If you choose one of our hospitals, please read the service details for any special instructions to prepare you for your appointment.