Clinical Service

Urgent Treatment Centres

Urgent treatment centres treat minor injuries and illnesses that are urgent but not life threatening.

In a life-threatening emergency, please call 999.

Before you attend, you can call NHS 111 or visit the NHS 111 online portal.

Think pharmacy first

The following conditions can be seen at your local pharmacy, without the need to attend an urgent treatment centre:

  • Earache (aged one to 17-years)

  • Impetigo (aged one-year-and-over)

  • Infected insect bites (aged one-year-and-over)

  • Shingles (aged 18-years and over)

  • Sinusitis (aged 12-years and over)

  • Sore throat (aged five-years and over)

  • Urinary tract infections (UTIs) (women aged 16 to 64-years).

Where are the urgent treatment centres?

Waiting times

Check current waiting times for our urgent treatment centres

Urgent Treatment Centres waiting time data is provided by Kent and Medway Integrated Care System

Urgent treatment centres can treat:

  • Sprains and strains

  • Suspected broken limbs

  • Minor head injuries

  • Cuts and grazes

  • Bites and stings

  • Minor scalds and burns

  • Ear and throat infections

  • Skin infections and rashes

  • Eye problems

  • Coughs and colds

  • Feverish illness in adults

  • Feverish illness in children

  • Abdominal pain

  • Vomiting and diarrhoea

  • Emergency contraception.

For details of all the Urgent Treatment Centres across Kent, please visit www.kmhealthandcare.uk/urgent-care

How do you use this service?

You can go to an Urgent Treatment Centre without needing to book an appointment.

At William Harvey Hospital, please check in at the emergency department reception desk before attending the Urgent Treatment Centre.

Mental health help

If you are feeling anxious, low, or need urgent mental health help, please visit the Kent and Medway NHS mental well-being information hub.

Chaperones

You may request a member of staff to act as a chaperone for any procedure, test or examination. Friends or family are not permitted to act as chaperones.

If you require a chaperone while you are in the Urgent Treatment Centre, please ask a member of staff.

Patient information

Browse our Urgent Care Patient Information Library

View our resources for Urgent Care, including patient information leaflets.

Urgent treatment

If you need medical help now, call NHS 111

You can also visit 111.nhs.uk to find out which service is best for you.

NHS 111 can tell you where the nearest service is. They can also book you an appointment at one of the urgent treatment centres in east Kent.