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Your hospital outpatient appointment

At East Kent Hospitals we aim to do everything we can to make your outpatient visit as easy as possible.

When your referrer tells us that they would like you to have an outpatient appointment with a hospital doctor we will arrange an appointment.  We will endeavour to arrange this appointment with you over the phone to ensure that the date and time of the appointment are convenient for you.  However, it is important to remember that we have hospitals across East Kent and some appointments are only held at a particular hospital and you may have to travel to that site.  Once your appointment is booked you will be advised of the day, time, hospital and clinic location and any special instructions that are necessary for you to prepare for your appointment.

Appointment Reminders

In advance of your outpatient appointment you will be contacted either via a text message to your mobile phone or a voice message to your home phone to remind you of your appointment.  These messages are interactive so you can confirm that you will be attending your appointment or if you can no longer make it let us know so we can use this appointment for another patient.  It’s important to remember that should you fail to attend an appointment or change or cancel more than once we may not be able to offer you a further appointment. More information regarding this service is available.

Letters reminding you of your outpatient appointment will no longer be sent.

Choose and Book

Your GP can arrange your appointment using the Choose and Book  service. Your GP will provide you with a Unique Booking Reference Number (UBRN) and password so you can arrange your appointment yourself either by telephone (0345 6088888) or online at

What to do if you need to change your appointment

If you need to change or cancel your appointment, please contact the number on your appointment letter as soon as possible so your appointment can be allocated to another patient. 

All patients will be re-appointed in line with the Trust’s Patient Access Policy.  

Most appointments can be changed or cancelled by calling the Outpatients Appointments Department on 01227 868686, Monday to Thursday, 08.00 to 19.30 and Fridays 08.00 to 18.00, however please refer to your appointment letter for contact details. 

Alternatively, please use our online form.

If you are unsure of when your next outpatient appointment is please call 01227 868686, Monday to Friday, 08.00 to 19.30

If your appointment was booked via Choose and Book then you must contact Choose and Book  to rearrange it either via the Choose and Book website or call 0345 6088888.

More information on how we communicate with our patients and planned process can be found in our brochure'Communicating with our patients’.

Outpatient clinics at each Hospital

East Kent Hospitals University NHS Foundation Trust is one of the largest Trust's in England. We hold Outpatient activity at 5 sites within the Trust and some activity within the Coastal Hospitals.

For details of  the outpatient clinics available on each site, please click on the relevant hospital name below:

Getting to our hospitals

For maps and directions, please see our 'Find us' section


Our ‘Pay on Foot’ parking costs £1 for the first hour and 20p for every 12 minutes thereafter.

NB: If you exit the car park within 20 minutes of entering, you will not be charged.

Blue Badge Holders

Designated parking bays are available to Blue Badge holders.

If all designated bays are in use, Blue Badge holders can park in standard bays, without charge.

A valid Disabled Blue Badge must be clearly displayed on all occasions.

Parking is prohibited for ALL users on Yellow or Red lined areas and hatching.

Patient Transport

Patient Transport may be available for patients with medical need, as defined by the Department of Health.  Please contact the Transport Desk on 08432 241888, between 07:00 and 21:00, Monday to Sunday, to discuss your needs and eligibility.

Please note the Transport Desk should be contacted at least 48 hours before your appointment time, to ensure availability.  Landline calls are charged at local rate.  Calls from mobile phones will vary dependant on network provider.

Clinical Information

In most cases you will be seen by a Consultant (senior doctor) or a member of their team.  As we are a teaching hospital, medical students may sit in during your consultation with the doctor. Please let the nurse or doctor know, if you prefer this not to happen. This will not affect your care or treatment in any way.

Whilst we do all we can to keep to appointment times, we hope you will understand that these cannot be guaranteed. We can’t always predict how long your appointment will take and delays can sometimes occur.  Please allow plenty of time for your appointment and if necessary make suitable arrangements at home before you attend your appointment.

NHS Constitution

If you do not attend without letting us know, or change or cancel more than once, we may not be able to offer you a further appointment date. It is important that you are aware that under the NHS Constitution patients have the right to be assessed and treatment started within 18 weeks of their GP referral. If you do not attend as outlined previously, you may lose this right.  Please contact the Trust on 01233 651882, should you wish to discuss your entitlement to treatment within 18 weeks,

For further information please visit:

Who to contact

Outpatient Appointments across all sites

To change or amend your Outpatient Appointment, please call:

  • Tel: 01227 868686

If your requests is for Clinical information relating to your outpatient appointment then you need to contact the Department Managers on each site.

Buckland Hospital at Dover

Carolyn Burns

  • Tel: 01304 222510 Ext 3250 / 3251

Kent and Canterbury Hospital at Canterbury

Sue Walker

  • Tel: 01227 868664

Queen Elizabeth The Queen Mother Hospital at Margate

Linda Wilson

  • Tel: 01843 234258 

Royal Victoria Hospital at Folkestone

Vivian Reynolds

  • Tel: 01303 854493

William Harvey Hospital at Ashford

Erika Broad

  • Tel: 01233 616293 

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